Call Accounting - Set Your Objectives, Follow Procedures And Reap Massive Returns On Investment

Customers who have invested in a Call Accounting service hope that it will fulfill certain expectations including a quality product, service and a quantifiable benefit commensurate with the purchase price and the time involved in buying, installation, commissioning and training.

The local Call Accounting supplier, has a set offering and any deviation from this standard potentially means a reduction in profits. For this reason it is of the utmost importance for the customer to thoroughly understand what to expect from the dealer and the package being offered.

As an example, using a less unfamiliar product, lets say you have just invested in a CD containing the latest software release of a Financial Accounting tool. If you paid the normal price you will probably have to load it yourself and learn how to operate the program without the benefit of on-site training, or even a decent set of instructions. And you understood that your supplier does not include in the purchase price any tuition or qualification in book keeping skills, you anticipated all this and therefore you are not disappointed.

When you purchase a Call Accounting package what is your expectation? Just as importantly, what does the supplier expect to provide? Will the distributor install the software product and connect it to the PBX or will he insist your PBX service technician does this?

Once installed,

* Has on-site training been included in the purchase price, and how much tuition?

* Is phone support available and at what price?

Using once again the analogy of the financial accounting solution, just investing in a software platform does not automatically change you into a qualified accountant, the same can be said of Call Accounting platforms, they will not magically change you into a fully experienced telephone expert.

However, purchasers, do not despair, there are basic precepts that have been documented by those who have gone before you to make Call Accounting a relatively simple, pain free and efficient exercise. The return on investment will be huge if the user is mindful of these basic precepts and puts them into action. If you do not use the basic principles, or if you try to "re-invent the wheel", you can expect a degree of frustration.

As a buyer of a Call Accounting program, write a brief overview of your expectations, what do you hope to gain from your investment? Share this document with your chosen reseller and ensure you have the support that will aid you in attaining your goals.

A Call Accounting package is just an information system, it offers the end-user reports relating to the telephone equipment and its usage, it does not take decisions and it does not by its self create improvements.

Improvement happens when:

* precise data is available to support decision making (Information system: Call Accounting package)

* the relevance of the data is recognized (Management ability, or use of proven processes)

* change is implemented to attain the preplanned visions. (Management and the courage to change)

An Internet Based Call Accounting service offers the precise data together with a well documented set of widely used procedures that have been tried and tested in 100's of situations. Clarify your vision and follow the processes to reap a massive return on your investment.


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With a a background spanning
twenty years as a
successful corporate account manager, Mike
Guile has practical
experience in controlling voice
communications for end-users large and
small.

He offers potential clients a free trial of
the worlds leading Web
based call accounting service, install it on any size
site. Get more here