Mike Guile

How To Apply Call Charges For A Call Accounting Tool

One of the numerous jobs the Call Accounting Program carries out is to set call charges to all the phone call data. This amount should ideally be similar to the amount the telecom service provider applies to a phone call. There are some telecom firms t... Read >

Different Options Of Collecting PBX Call Data For A Call Accounting Program

A Private Branch Exchange (PBX) produces CDR (Call Data Records) for a call accounting service which then processes the CDR into data that can be used by the system. A CDR is a text based string of information carrying information about a telephone call ... Read >

How Can A Supplier Ensure The Value Of A Call Accounting Tool?

Call accounting packages are perpetually developing and end-users continuously demand a better service from their suppliers. In order to meet these rising demands, the reseller needs to make an extra effort to provide the finest service available in the i... Read >

Call Accounting - Set Your Objectives, Follow Procedures And Reap Massive Returns On Investment

Customers who have invested in a Call Accounting service hope that it will fulfill certain expectations including a quality product, service and a quantifiable benefit commensurate with the purchase price and the time involved in buying, installation, c... Read >

Why Can A Few Call Accounting Suppliers Give A Better Solution To End Users?

For reseller organizations, there is a highly lucrative business opportunity inside the call accounting market. Unfortunately, until now, suppliers have been unable to take advantage of this potential due to limitations on their ability to render service... Read >

The Technological Requirements Energizing The Evolution Of Call Accounting

Way back around about 1917 when the PBX was first made commercially available, it did not have automated telephone call restriction features, the owner of the PBX could not enforce any restrictions controlling where an extension could phone, and needless ... Read >

Four Tried And Tested Opportunities Call Accounting Dealers Must Use To Boost Profits

For a high percentage of PBX firms, call accounting tools have seldom been a profitable stock item. Even so, PBX companies sell a call accounting program with most PBX they deliver, it is normal practice, the end-user expects it. Here we examine the basis... Read >

All You Want To Understand About The Developing Trends in Call Accounting

Call Accounting as an industry can be split into two broad categories of business, Software Services to retrieve call record data and produce reports, and gurus who use the information created by the Services to actively manage a position. Call Account... Read >

When Do Dealers and Clients Gain By Building A Call Accounting Pact?

Traditionally PBX companies have installed call accounting without thinking about the part it can play in developing concrete, mutually beneficial relationships with their end users. In the past the call accounting industry in general has been centered ... Read >

Exponential Growth Forecast For New Call Accounting Technology

The wave of Web 2.0 technologies has encouraged the development of Internet enabled software applications delivered as a service rather than the traditional medium of software on a CD being the product. Call Accounting companies have not ignored this oppo... Read >

Non-Business Calls and Call Accounting

In a recent survey of call accounting companies they were asked the question "In a typical company, what fraction of the total telephone costs can be attributed to private calls". The answered varied between 25 and 65 percent. The cost of a private teleph... Read >

Call Accounting Resellers Suffer From Enormous Challenges

The business of servicing call accounting products is generally recognized as difficult and time intensive, as a result a large proportion of resellers are either suffering from avoidable service problems or are ignoring them altogether and their reputati... Read >

Asterisk PBX Losing Deals - High Cost of Call Accounting Cited

Many Asterisk PBX resellers attack the high cost of call accounting software for limiting their price competitiveness - the result - lost deals. Asterisk Open Source PBX is becoming mainstream yet call accounting products are not open source, Asterisk ... Read >

Innovative Telephone Management Services

Software as a Service (SaaS) is a refreshing alternative to stand alone Telephone Management software and generally represents outstanding value for money. The basic model comprises of an on-site installation of a data collection device or call buffer ... Read >

A New Era Call Accounting System to Energize Business Partners

Up to now the call accounting business has been all about the consumer; this is not a bad thing in itself, but it has limited the potential of call accounting software packages by ignoring the role the PABX Resellers can play in helping clients manage the... Read >